Get in Touch

Request a Service Quote

Fill in the form below and your dedicated account manager will respond within 2 business hours with a tailored proposal.

+254 714 445 601 info@printfix.co.ke WhatsApp Us

Enterprise Service Request Form

All fields marked * are required. We respond within 2 business hours.

Your information is confidential and will only be used to process your request. We respond within 2 business hours.

Direct Contact

Operating Hours

Monday – Friday 8:00 AM – 6:00 PM
Saturday 9:00 AM – 1:00 PM
Sunday Closed

Emergency & Enterprise SLA clients: 24/7 support available

2-Hour Response Guarantee

All RFQ form submissions receive a personalized response from your account manager within 2 business hours — guaranteed.

For Formal Procurement

PrintFix Technologies is registered with relevant Kenyan procurement bodies. We provide:

  • KRA PIN Certificate
  • Certificate of Incorporation
  • Tax Compliance Certificate
  • Company Profile & Service Portfolio
  • Itemized Quotations (LPO format)
  • Proforma Invoices

Email info@printfix.co.ke for supplier registration packs.

Visit Our Office

Nairobi, Kenya

Common Questions

Frequently Asked Questions

How quickly can you respond to an urgent printer fault? ▼
For organizations on our Professional or Enterprise maintenance contracts, we guarantee same-day or 4-hour on-site response respectively. For standard callouts (no contract), we aim for next business day — though we often respond same day in Nairobi. Emergency response is available for critical faults at any time for Enterprise SLA clients.
Do you service printers outside Nairobi? ▼
Yes. We have resident field teams in Mombasa and Nakuru/Kisumu, and can dispatch to any of the 47 counties for organizations on our Enterprise or MPS contracts. Travel costs for out-of-station visits are discussed at contract agreement stage.
Do you provide LPOs and formal quotations for procurement? ▼
Yes — we provide full procurement documentation including proforma invoices, itemized quotations in LPO format, KRA PIN certificates, tax compliance certificates, and company registration documents. Email info@printfix.co.ke to request a supplier registration pack.
What warranty do you offer on repairs? ▼
All repairs carried out by PrintFix are backed by a 6-month warranty on parts and labour. If the same fault reoccurs within the warranty period, we will return and fix it at no charge. This applies to OEM parts used — warranty is voided if the equipment is worked on by a third party.
How does the Managed Print Services billing work? ▼
MPS is billed on a cost-per-page model — you pay a fixed rate per page printed (separate rates for mono and colour), which covers all toner, maintenance, parts, and support. You receive a single monthly invoice with a usage report. We monitor your fleet remotely and replenish supplies automatically before you run out.