What We Offer

Our Services

Comprehensive printer solutions designed for enterprise scale — from single-fault repairs to full fleet managed print contracts.

Service 01

Printer Repair & Diagnostics

Our certified technicians diagnose and repair all printer makes and models using genuine OEM parts. Every repair is documented with a job card and backed by a 6-month warranty on parts and labour.

Pricing Guide

Basic diagnostic & cleaning KSh 1,500
Inkjet repair (paper feed, head) KSh 2,500 – 5,000
Laser printer repair (fuser, drum) KSh 4,000 – 10,000
Multifunction / heavy-duty KSh 6,000 – 15,000
  • Paper jam, roller, and feed mechanism repairs
  • Fuser assembly replacement
  • Drum, cartridge, and ink system repairs
  • Network and wireless connectivity issues
  • Error code diagnosis and firmware updates
  • Full cleaning and calibration post-repair
Electronic circuit board diagnostics used in precision printer repair and fault isolation
Electronic Diagnostics & Fault Isolation
© PrintFix Technologies

For illustrative purposes

Supported Printer Types

🖨️

Laser

🖨️

Inkjet

📠

Multifunction (MFP)

🗂️

Wide-format

📋

Label / Barcode

📦

High-volume

6-Month Warranty

All repaired parts and labour are covered by our 6-month warranty. If the same fault reoccurs within the warranty period, we fix it at no charge.

Printer components and spare parts laid out for preventive maintenance inspection and replacement
Genuine OEM Parts & Components
© PrintFix Technologies

For illustrative purposes

Maintenance Contract Tiers

Basic

Quarterly
  • Quarterly on-site inspection
  • Cleaning and calibration
  • 24hr emergency response
Most Popular

Professional

Monthly
  • Monthly preventive maintenance visit
  • Genuine parts replacement included
  • Same-day priority response
  • Dedicated account manager
  • Monthly performance reports

Enterprise

Custom SLA
  • Unlimited on-site visits
  • All parts and consumables included
  • 4hr emergency response SLA
  • Multi-branch fleet coverage
  • Quarterly executive reporting
Service 02

Preventive Maintenance Contracts

Prevent costly breakdowns before they happen. Our scheduled maintenance programs keep your printers running at peak efficiency, reducing unplanned downtime by up to 80%.

Maintenance contracts include priority response, dedicated technicians, genuine consumables, and detailed service reports — giving your IT and procurement teams full accountability and cost predictability.

  • Scheduled on-site visits (monthly or quarterly)
  • Cleaning of rollers, paper paths, and fuser units
  • Firmware and driver updates
  • Consumable usage monitoring and alerts
  • Proactive parts replacement before failure
  • Detailed service reports and job cards
Request a Maintenance Contract
Service 03

Managed Print Services (MPS)

Our MPS model puts your entire print infrastructure under PrintFix management — hardware, supplies, maintenance, and support — billed on a simple per-page cost model.

Organizations typically reduce print costs by 20–35% in the first year through better fleet utilization, elimination of supply over-ordering, and reduced emergency repair spending.

30%

Average cost reduction

99%

Fleet uptime target

1

Invoice per month

0

Supply stockouts

  • Fleet audit and optimization assessment
  • Per-page billing (mono and colour)
  • Automatic toner replenishment
  • Proactive monitoring and remote diagnostics
  • All maintenance and repairs included
  • Monthly usage and cost reports
Enterprise multifunction photocopier managed by PrintFix Technologies under a Managed Print Services agreement © PrintFix Technologies

How MPS Works

1

Fleet Audit

We assess your existing printers, usage patterns, and total print costs to build an accurate baseline.

2

Optimisation Plan

We recommend right-sizing the fleet, eliminating redundant devices, and setting print policies.

3

Deployment & Monitoring

We deploy monitoring tools, configure toner alerts, and take ownership of all fleet management.

4

Single Monthly Invoice

One predictable per-page bill covering all supplies, maintenance, and support — zero surprises.

Request MPS Proposal
🚗

On-site Visit

Technician dispatched to your premises within SLA window

💻

Remote Diagnostics

Resolve driver, firmware, and network issues without a site visit

📞

Phone & WhatsApp

Immediate support from our helpdesk during business hours

🌍

Multi-location

Coordinated support across all your offices across Kenya

Service 04

On-site & Remote Technical Support

Whether you need an urgent on-site callout or quick remote assistance, PrintFix support is available by phone, WhatsApp, or field visit — with guaranteed response times tied to your service agreement.

  • 24hr on-site response (standard SLA)
  • 4hr emergency response (premium SLA)
  • Remote network and driver troubleshooting
  • Multi-branch coordination and coverage
  • Dedicated account manager escalation path
  • Post-service follow-up and sign-off
Contact Support
Service 05

Genuine Toner & OEM Parts Supply

We supply original manufacturer toner cartridges, drums, fuser units, rollers, and spare parts for all major printer brands. Avoid counterfeit supplies that damage your printers and void warranties.

Organizations on our maintenance or MPS plans benefit from automatic replenishment — supplies are delivered before you run out, eliminating supply emergencies.

  • OEM toner cartridges (black and colour)
  • High-yield compatible cartridges (quality-certified)
  • Drum units and imaging kits
  • Fuser assemblies and maintenance kits
  • Paper feed rollers and separation pads
  • Delivery to your office across Kenya
Request Toner Quote
Genuine OEM CMYK toner cartridges supplied by PrintFix Technologies for HP, Canon, Kyocera and other major brands © PrintFix Technologies

Supported Brands & Cartridge Types

HP
LaserJet, OfficeJet, DeskJet, PageWide, MFP Series
Canon
imageCLASS, PIXMA, imageRUNNER, MF Series
Kyocera
ECOSYS, TASKalfa — toner, drum, maintenance kits
Ricoh
SP, MP, IM Series — all consumables
Epson
WorkForce, EcoTank, L-Series ink and cartridges
Brother
MFC, DCP, HL Series — toner and drum units
Our Process

From Call to Resolution in 4 Steps

1

Book

Call, WhatsApp, or submit our online form. Describe the fault and your location.

2

Diagnose

Our technician arrives within your SLA window, runs a full diagnostic, and provides a written quotation.

3

Repair

With your approval, we complete the repair using genuine parts, test the printer, and hand over a job card.

4

Follow-up

Your account manager checks in 7 days post-repair to confirm the printer is performing correctly.

PrintFix Technologies workshop with printers undergoing repair and refurbishment by certified technicians

Every repair. Documented. Warranted.

Job cards, genuine parts certificates, and a 6-month warranty on every repair we complete.

© PrintFix Technologies

For illustrative purposes

SLA Guarantee

Response Time Commitments

Our service level agreements are contractually binding — not aspirational. Choose the plan that matches your operational requirements.

Service Tier Initial Response On-site Arrival Resolution Target Coverage
Basic 4 business hours Next business day 48 hours Mon–Fri, 8am–6pm
Professional 2 business hours Same day 24 hours Mon–Sat, 7am–7pm
Enterprise 30 minutes 4 hours 8 hours 7 days, 6am–10pm
Emergency Callout Immediate 2 hours (Nairobi) Best effort Any time

Get a Customized Service Proposal

Tell us about your printer fleet and we'll design a service agreement that fits your budget and SLA requirements.

Request a Quote